Returns and Exchange Policy
Due to the made-to-order nature of Danny & Jones products, returns are limited and exchanges are conditional.
Exchange Eligibility
Exchanges will be considered only in cases of:
● Manufacturing defects
● Incorrect customization delivered
Exchange Conditions
● Issue must be reported within 48 hours of delivery
● Product must be unused and unworn
● Original packaging, tags, and accessories must be intact
● Approval is subject to inspection by our quality team
Non-Exchangeable Cases
● Size or fit issues post measurement confirmation
● Design or customization changes
● Natural material variations
● Products showing signs of wear or damage after delivery
Exchange Process
- Contact support with order details and issue evidence
- Receive approval and return instructions
- Once inspected, replacement production will begin
- Exchange delivery timelines may vary based on customization
Shipping costs for exchanges may apply unless the issue is confirmed as our error.
Refund Policy
At Danny & Jones, every product is handcrafted and made-to-order based on individual customization preferences. Due to the bespoke nature of our offerings, we follow a carefully structured refund policy to balance craftsmanship integrity and customer satisfaction.
Eligibility for Refunds
Refunds will be considered only under the following circumstances:
-
Manufacturing Defects
If the product received has a manufacturing defect that deviates from standard quality benchmarks. -
Incorrect Product Delivered
If the product delivered differs significantly from the confirmed order details (style, material, color, or design). -
Transit Damage
If the product is damaged during shipping and reported within the stipulated time frame.
Conditions for Refund Approval
● Issues must be reported within 48 hours of delivery
● Clear photo or video evidence must be shared
● The product must be unused, unworn, and in original packaging
● The issue must be validated by our quality assurance team
Non-Refundable Scenarios
Refunds will not be issued in the following cases:
● Products that are custom-made or personalized
● Fit or comfort issues after measurements are confirmed
● Minor variations in color, texture, or grain (natural characteristics of leather and fabric)
● Change of mind after order confirmation
● Orders where production has commenced
● Delays caused by force majeure events (natural disasters, strikes, customs delays)
Refund Timeline
● Approved refunds will be processed within 7–10 working days
● Refunds will be credited to the original payment method only
● Shipping charges, duties, and taxes are non-refundable
Cancellation Policy
Danny & Jones products are crafted exclusively upon order confirmation. As such, cancellations are governed by strict timelines.
Cancellation Window
● Orders may be cancelled within 24 hours of order placement
● Once the order enters production, cancellation is not permitted
How to Request Cancellation
To request cancellation, email support@dannyandjones.com with:
Important Notes
● Cancellation requests after 24 hours will be automatically declined
● Any customization approval (measurements, design confirmation) marks the start of production
Refunds for approved cancellations will follow the Refund Policy timeline